Pricing and Billing
What currency are your prices in? We are located in New York State. All of the prices are in US Dollars, regardless of the country you are viewing the site from.
Do I have to pay sales tax? You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges. Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/Invoice Click the "My Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account? Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged? Your credit card will be charged within 24 hours prior to shipment of your item(s).
Do you ship to my country? Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices? During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.